Where do we deliver to?
When will my order be delivered?
We aim to dispatch all orders within 24 hours Monday to Thursday and all orders to be delivered to your address within 48 hours within Ireland and Northern Ireland. Please note that some delays can occur and we appreciate your patience. Please note orders that dispatch on a Friday will not be delivered until the Monday.
European and UK orders are 3 to 5 days for delivery.
When we have marked your order as ‘Completed’ you will receive an email with a link to the tracking system.
What if I provide the wrong address or eircode?
If you make an error when entering your address or eircode, please email us at info@atlasandtail.com as soon as possible so that we can amend this before dispatch.
If your parcel has dispatched before we are made aware of an address issue then the responsibility for this falls to the customer. In some cases we can retrieve the parcel and redirect it to the correct address but this will result in excess delivery charges. Atlas & Tail will not be held responsible for the loss of goods if the address and/or eircode has been incorrectly entered by the customer when the order is placed.
If you are looking for an update on the tracking of your order or you are experiencing any issues with your Courier please email info@atlasandtail.com.
Returns
In the unlikely event that you are not happy with your purchase you can return your item;
- The cost of return is at the cost of the customer.
- The item must be returned within 14 days from date of purchase. Please include a note in your return with the order number and if you would like an exchange or refund.
- You must email info@atlasandtail.com stating your reason for return, we will then contact you to organize the return/replacement of the items.
- If a product is found to be faulty or defective, Atlas & Tail will cover the cost of the return.